FAQS

  • Yes, but each insurer and policy is slightly different. Email to inquire about your insurance policy or ask about your specific health insurance on hello@rosaliephysiotherapy.co.uk.

  • We require at least 24 hours' notice for any cancellations or changes to your appointment. Cancellations made inside this window may incur the full session fee.

  • Absolutely. You are welcome to bring a family member, friend, or chaperone to any of your sessions for comfort or support.

  • Virtual appointments take place via a secure video link. Rosalie will visually assess your movement, guide you through self-treatment techniques, and build a digital home exercise plan. It is highly effective for advice, diagnosis, and guided rehab.

  • Wear loose, comfortable clothing that allows you to move easily. If assessing a lower limb injury (like a knee or ankle), shorts are ideal. For neck or shoulder issues, a vest or t-shirt works best.

  • No. Physiotherapists are primary care practitioners, so you can book an appointment directly without a GP referral. (Note: Check with your private health insurance provider, as some policies require a referral to process a claim)

  • Absolutely. All of your medical history, notes, and personal details are stored using a GDPR-compliant, encrypted health record system. Your data is strictly confidential and is never shared without your explicit consent

  • Yes. Following your appointment, you will receive a personalised digitalised plan which is sent straight to your email. This includes clear descriptions, photos, or video links of your movements so you can confidently practice them between sessions.

  • We always strive to improve our service and care, so your feedback is incredibly valuable to us. Whether you want to share a success story or raise a concern, please email directly at hello@rosaliephysiotherapy.co.uk. We review all feedback seriously and will work quickly to ensure you have the best possible experience

  • Yes, there is free street parking close by.

  • Yes, we are always looking for opportunities to grow and improve our network. If you are a healthcare provider looking to partner with us, or a clinician wanting to join a highly collaborative team, we would love to connect. Please reach out at hello@rosaliephysiotherapy.co.uk.

  • Yes, we have wheelchair access, there is a small threshold step to gain access into the clinic. If you have any concerns before your appointment about access then please email at hello@rosaliephysiotherapy.co.uk.